Effective Date: July 2026

At Optimistic 9ja Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information
  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Delivery Address
  • Payment Information (processed securely through trusted payment providers)
  • Order History
Technical Information
  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Cookies and Usage Data
How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver products to your chosen address
  • Process payments securely
  • Communicate with you regarding your orders
  • Respond to enquiries and customer support requests
  • Improve our website and services
  • Send promotional offers and newsletters (only with your consent)
  • Prevent fraud and enhance website security
  • Comply with legal and regulatory obligations
Payment Security

We do not store your payment card information on our servers.

Payments are securely processed through trusted third-party payment providers using industry-standard encryption and security protocols.

Cookies

Our website uses cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Enhance your shopping experience
  • Support marketing and advertising activities

You may disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties where necessary, including:

  • Delivery and courier companies
  • Payment service providers
  • Website hosting providers
  • Marketing service providers (where consent has been given)
  • Government or regulatory authorities where legally required

All third parties are expected to protect your information and process it in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we strive to use commercially acceptable security measures, no method of internet transmission is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Subject to applicable UK data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications at any time
  • Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Optimistic 9ja Foods
Email: support@optimistic9jafoods.co.uk
Phone: +44 7867 285897