Effective Date: July 2026

Welcome to Optimistic 9ja Foods. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About Us

Optimistic 9ja Foods is an online retailer of authentic Nigerian and African food products, serving customers across the United Kingdom.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.
3. Products

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.

However:

  • Product packaging may occasionally differ from images shown.
  • Colours displayed on screens may vary.
  • Product availability is subject to stock levels.
  • We reserve the right to discontinue products without notice.
4. Orders

When you place an order:

  • You will receive an order confirmation email.
  • Your order is subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order if necessary.

Reasons for cancellation may include:

  • Payment failure
  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Incorrect customer information

If payment has already been taken, any applicable refund will be processed promptly.

5. Pricing

All prices are displayed in Pound Sterling (£) unless otherwise stated.

Prices may change without prior notice.

Delivery charges and any applicable taxes will be shown during checkout before payment is completed.

6. Payment

We accept secure online payments through approved payment providers.

By placing an order, you confirm that:

  • You are authorised to use the selected payment method.
  • All payment information provided is accurate.

We reserve the right to refuse transactions that fail security or fraud checks.

7. Delivery

Delivery times provided are estimates only.

While we aim to deliver orders within the stated timeframe, delays caused by couriers, weather conditions, public holidays, or other circumstances beyond our control may occur.

Please refer to our Delivery Policy for full delivery information.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy.

Due to food safety regulations, certain food products, particularly frozen and perishable items, cannot be returned unless they are faulty, damaged, or supplied in error.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and delivery information.
  • Ensuring someone is available to receive deliveries, especially frozen or perishable items.
  • Inspecting products upon delivery and reporting any issues promptly.
10. Intellectual Property

All website content, including:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Text
  • Branding

is the property of Optimistic 9ja Foods or its licensors and is protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Introduce viruses or malicious software.
  • Interfere with the operation or security of the website.
  • Misuse any part of our services.

We reserve the right to suspend or terminate access for users who breach these terms.

12. Limitation of Liability

To the fullest extent permitted by law, Optimistic 9ja Foods shall not be liable for:

  • Indirect or consequential losses.
  • Loss of profits or business.
  • Delays beyond our reasonable control.
  • Website interruptions or technical issues.
  • Misuse of products after delivery.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable UK law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

14. Third-Party Links

Our website may contain links to external websites for your convenience.

We are not responsible for the content, services, or privacy practices of third-party websites.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Any changes will become effective immediately upon publication on this website.

Continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.

Optimistic 9ja Foods
Email: support@optimistic9jafoods.co.uk
Phone: +447867285897